Digital Banking Conversion

Great Changes Are Here!

On October 28th we unveiled a transformative upgrade to your digital banking experience. Our new online and mobile banking enhancements, designed to make managing your finances easier and more intuitive than ever before, delivers a seamless banking experience with new features allowing you to manage your cash and transactions more effectively. 

Note Regarding Your Login Credentials: It is very important that you know your current Digital Banking / Freedom Bank Mobile App Username. Please make sure you have it and can reference it at the time of the upgrade. If you do not remember your Username, you can retrieve it by calling 703-242-5300 and select Option 2 for online banking 1. In addition to you User ID, you will need to provide your Tax Identification Number (TIN) for business accounts or Social Security Number (SSN) for personal accounts, along with the FULL ACCOUNT NUMBER of at least one of your accounts as part of your initial login to the new system. You can find your full account number by viewing an image of a paid check using the search feature of online banking. If you do not currently know your business’ TIN, please contact the appropriate person on your staff to obtain the number. 

FIRST-TIME ACCOUNT ACCESS - ONLINE BANKING: to access your account for the first time after the upgrade, please navigate to the top right-hand corner of the homepage and click the gold "online banking" button. From there you will be prompted to input your Access ID and Passcode. Please make sure your Access ID is all lowercase, For step-by-step instructions please click here for personal accounts and here for business accounts.  

FIRST-TIME ACCOUNT ACCESS - MOBILE: please remove the old app and then navigate to either the iPhone App Store or Android App Store and search "Freedom Bank of Virginia" or simply use the links below. You will have to re-download the Freedom Bank Mobile Banking App in order to access mobile banking. Once you have downloaded the app, please follow the prompts for establishing access.  

For iphone App Store, please click here.

For Android App Store, please click here.

INSTRUCTIONS FOR UPDATING SECURITY CODE DELIVERY TO TEXT: To change your security code delivery for text, phone call or email, please click here for a step-by-step manual. 

INSTRUCTIONS FOR MANAGING POP-UPS: Please note, some of the pages in the new digital banking portal open as pop-ups. To see them, you will need to remove your pop-up blockers. Please click here for simple instructions on how to manage your pop-up settings.

Importing Payment Recipients for ACH: Instructions on how to import payment recipients can be found here.

ATTENTION QUICKBOOKS and QUICKEN USERS: The upcoming digital banking upgrade on October 28th will require you to make changes to your QuickBooks or Quicken Software. To ensure a smooth transition, please review the conversion instructions:

For instructions on how to retrieve the required PIN to completed your QB enrollment, please click here.

For Quicken Instructions, please click here.

For QuickBooks Desktop, please click here.

For QuickBooks Online, please click here.

Intuit aggregation services may be interrupted for up to 5 business days. Users are encouraged to download a QFX/QBO file during the outage. The following services may not work during the outage: Quicken Win/Mac Express Web Connect and QuickBooks Online Express Web Connect. Please carefully examine your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact your banker for assistance. 

Frequently Asked Questions:

For answers to common questions regarding our new Digital Banking Platform, please visit our FAQ document by clicking here.

Positive Pay Users:

Resources for POSITIVE PAY Users in the New Digital Banking Environment: To view a video on Positive Pay, please click here.  To view a video on uploading check issue files, please click here. 

What you can expect:

Enhanced Digital Banking:

Enjoy a streamlined online banking experience with improved features and enhanced security measures. Easily monitor your accounts, track transactions, and take control of your financial journey effortlessly. Manage your finances on-the-go with a sleek, user-friendly mobile app. From transferring funds to paying bills, it is all at your fingertips, anytime, anywhere.

Robust Security

Our upgraded platform comes with advanced security features to safeguard your accounts and personal information and protect against cyber threats.

Innovative Tools

Enjoy new tools and resources to help you reach your financial goals faster. We will also have new and enhanced customer service options to better serve you and help you navigate the new platform.

For More on what you can expect please watch the video below:

If you have any questions, concerns or would like additional information, please select the contact us button below to email a Freedom Bank Representative or call 703.242.5300 to speak to a Freedom Banker.