Digital Wallet

What is a Digital Wallet?

A digital wallet allows you to securely and conveniently pay with a tap of your smartphone or smart watch at any merchant that accepts contactless payments. These transactions are more secure because your card information is not stored on your device, instead it is encrypted into a unique code for transactions.

How do I use a Digital Wallet? It is as easy as three simple steps:

Frequently Asked Questions

How Long Do I Need to Wait to Use My Card After Activating?

Depending on your device, your card may be activated and available instantly. Some cards may take up to 10 minutes to activate.

Is Digital Wallet Secure?

Yes, these transactions are more secure because your card information is not stored on your device, instead it is encrypted into a unique code for transactions. Your card number is not compromised by being exposed to the merchant, making the transaction more secure.

What is the cost associated with Digital Wallet?

Freedom Bank does not charge for you to use Apple Pay® or Google Pay®. Your mobile carrier may have fees/charges that apply based on your data plan.

How will I know a transaction was approved and went through?

A confirmation will appear on the screen of your mobile device confirming the completion of your payment.

What happens if my device is lost/stolen?

Immediately contact your mobile service provider to have your device deactivated and report it lost or stolen and then contact Freedom Bank to have your debit card cancelled.

What happens when I lose my card?

Immediately delete the card from your Digital Wallet and contact Freedom Bank to have your card cancelled, which will disable your card from being able to be used for purchases. Cancelling your card with Freedom Bank does deactivate your card from your Digital Wallet but you will still need to delete your deactivated card from your Digital Wallet.

If I change phones, do I need to re-enroll?

Yes.

What happens if the card’s expiration date or security code changes?

The virtual account number assigned to your card will be deactivated and the cardholder will need to go through the enrollment process to re-enroll.

Freedom Bank Supports the Following Digital Wallets: