The bank is keenly focused on the health and safety of our employees and clients during this very unusual situation surrounding the coronavirus (COVID-19). Our planning activities are ongoing and the bank is fully prepared to maintain uninterrupted operations. Rest assured that our approach is guided by three priorities: (1) to protect the health of our clients, our employees, and the communities we serve; (2) to carry out our responsibility to slow the spread of the virus in Virginia and the nation; and, (3) to ensure the continuity of our business and all functions of the bank. We cannot eliminate all risks, but we believe at this time that the constant attention to these priorities will help mitigate the risks we face.
The Fairfax and Vienna sales offices are still conducting business during normal hours (9:00 AM to 5:00 PM) through the drive-up windows only. We are serving clients in our sales office lobbies in Manassas, Chantilly, and Reston by appointment only. Appointments must be arranged ahead of time and can be made during the hours of 10:00 AM to 3:00 PM. The bank has installed barrier systems to keep employees and clients separated during transaction activity. Floor signs are present in each sales office to visually assist individuals in maintaining the recommended social distance. We require customers to wear a mask or some form of facial covering before entering the Freedom Bank Sales Offices, consistent with Governor Northam’s Executive Order 63. Clients will be greeted at the door and will be required to lower their mask before admittance so that we can obtain their picture for identification purposes. Facial protection will be provided if a customer does not have this when arriving for their appointment. The bank has worked with its vendors to ensure that EPA-approved processes and disinfecting procedures are in place. All common touch points will be sanitized daily. ATM access remains available. Both our Vienna and Fairfax locations have night drop options.
We strongly encourage you to use Freedom Bank’s digital banking tools and other resources for self-service banking and 24/7 account access. Our state-of-the-art digital platform allows you to access your accounts online or by using the Freedom Bank app on your mobile device at your convenience. From there, you can make payments, view transactions, check balances, find an ATM and more. It’s easier and faster (in many cases) to manage your account digitally, especially given the current environment. If you haven’t yet taken advantage of online access, now is a great time to experience our enhanced digital offerings. Please click the gold Online Banking button at the top right of your screen to enroll or contact any of our sales office locations for assistance.
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Please Note: E-mail is not a secure form of communication. Please do not send any confidential information using this form. This includes account numbers, social security numbers and password or PIN information.